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Immigration Team Lead - BGC

Job Category:

Administration / Corporate Services

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Job Description and Qualification:

  • Subject matter expert and key point of contact and escalation point for corporate clients- providing research and advice on immigration requirements and compliance for work and other visas for entry to the Philippines
  • Provide support on the Philippines to the regional Immigration manager and other senior practice leaders including analysis and presentation on changes to manpower, immigration policies and legislation and its impact to businesses and corporate clients.
  • Oversee the delivery of day to day Immigration casework including the submission of applications and on site client work. Ensure high quality delivery of immigration services and compliance with client’s specific KPIs and SLAs including attendance at regular client review meetings
  • Ensure strategic retention of existing corporate clients and participate in local business development where Immigration expertise is required
  • Management and oversight of VIP cases
  • As team leader provide the training, coaching and supporting the on-going development needs of each team member working closely with the Regional Immigration Manager
  • Manage implementation processes for new local and regional clients
  • Vendor management – Coordinate local immigration vendor agreements with the company’s management and global alliance teams to ensure proper documentation is in place for all immigration vendors
  • To act as the company’s visa and immigration subject matter expert here in the Philippines. Collaborate with colleagues including account managers, business development teams and operational leads to work with client HR and key contacts on their Philippine immigration challenges.
  • Proactively seek critical information at the early stage of the visa process that may cause delay. Foresee issues and advise corporate clients and transferees with possible solutions. Keep all concerning parties properly informed and set the right expectations

  • Excellent analytical, interpersonal and communication skills
  • Good time management and has the ability to prioritize and multitask
  • Ability to adapt and meet challenges as they arise, take on new initiatives, and proactively address issues before problems develop
  • Solution oriented approach to problem solving and decision making.
  • Ability to maintain confidentiality and display tact and discretion at all times
  • A combination of legal expertise and customer services with current immigration related staff management experience
  • Well-developed organizational skills with strong attention to detail
  • Proven manager managing immigration services in a large corporation/multinational
  • 5 – 7 years industry or equivalent customer services experience, technical background in inbound visa processing and account management roles