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Incident Management Director

Job Category:

Others

Job Level:

Managerial

Open Date:

18-Jun-2021

Location:

CITY OF MAKATI

Close date:

31-Jul-2021

Client Industry:

BPO

Job Description and Qualification:

Ensure that processes related to Critical Incident Management is done in accordance with industry best practices. Ensure that the processes are documented and that these processes are managed to effectively deliver the required performance and availability. Work with other Alorica Technology leaders and technical staff to develop solid approaches to drive stability and to keep Mean Time To Repair (MTTR) down. Develop and promote automated recovery procedures to minimize downtime. Responsible for managing effective stakeholder and regulator communications during critical incidents. Provide thought leadership for developing innovative operational tools which will help promote higher system availability such as SolarWinds tool for notifications. Actively participate in incident calls and bridges to ensure quick service restoration and effective root cause analysis, remediation and communication. 


Salary:

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