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Information & Analytics (I&A) Specialist

Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Overview:

A global leader in consulting, technology services and digital transformation, Our client is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Our client enables organizations to realize their business ambitions through an array of services from strategy to operations. Our client is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

Client Industry:

TECHNOLOGY (IT & IT peripherals)

Job Description and Qualification:

Key Job Responsibilities

  • Deliver assigned reports accurately and on time. Business engagements for new reports/ processes.
  • Prepare and update the Standard Operating Procedures and the Flow Charts for the reports preparation which is valid and helpful from training perspective.
  • Responsible for the User Acceptance Testing (UAT) for new reports and processes
  • To monitor performance scorecards of the team against SLAs and assist the operations manager in the review calls with the clients.
  • Ability to independently interact and deal with the clients globally.
  • Assisting the transition manager with the migration of new reports and processes


  • Good communication skills; oral and written.
  • Good analytical skills with numerical ability to handle complex data, implement analytical techniques & provide the information in a simplified manner that is easily read & visually appealing.
  • Good understanding of Business KPIs and their calculations.
  • Passion for delivering service excellence; and developing a culture of “easy to do business with”, where customer’s needs are anticipated and met.
  • Ability to work independently while multi-tasking.
  • Strong ethical standards regarding the handling of confidential business information.
  • Ability to work quickly and accurately, especially under pressure; and within a cross-culture and global environment.


Minimum Education and Experience

  • Candidate must possess degree in any IT or Business related course
  • 2-3 years previous experience in shared service or/and contact center environment
  • Customer service experience, preferred
  • Proficient in Microsoft Office Suite particularly in Excel and PowerPoint.