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Infrastructure Lead

Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

The role is responsible for engineering, operations, and support of: servers, storage, network, database, middleware, data centers, network operations center, end user computing, global collaboration, and related technologies. Design, build, implement and provide ongoing support and maintenance (including contract management).

  • Ensure in region business priorities, projects, SLAs etc., are documented and being delivered. Develop and maintain performance reports to track progress of these priorities and cascade monthly to stakeholders
  • Responsible for building and fostering strong relationship with the regional CIO, domain leaders and business partners
  • Provide leadership and strategic direction to the in region infrastructure resources
  • Ensure strong alignment exists between company’s centralized services and local region
  • Fully support and drive the in region international infrastructure transition program, including plans, timelines, communications, and alignment
  • In partnership with regional domain leaders provide organizational and reporting structure recommendations
  • In partnership with regional domain leaders, ensure global infrastructure standards are defined, documented, and implemented within the region
  • Develop and maintain strategic plans, roadmaps, and infrastructure refresh programs
  • Partner with Application Development, Enterprise Architecture, SP&G, and Information Security to deliver infrastructure and operations projects on time and on budget that fully meet company’s business and security requirements
  • Support systems uptime goals for International infrastructure technologies
  • Partner with Global Operations Center and Information Security to ensure systems are patched regularly, at a supported version of code, and fully secure
  • Accountable for financial planning within the region - including CAPEX and OPEX planning, accurate invoicing, and financial business plans
  • Partner with the company’s Strategy, Planning, and Governance team to proactively identify and address increased volume/demand, develop disaster recovery & business continuity plans, and compliance and governance reporting (dashboards, heat maps, etc.)
  • Proactively identify gaps, risks, and improvements of in region infrastructure processes and tools and execute improvement plans