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Insurance Operations Risk Manager

Job Category:

Legal services

Job Level:


Open Date:




Close date:


Client Overview:

Top global insurance firm

Client Industry:


Job Description and Qualification:

Job Description

The Insurance Operations Risk Manager will provide critical for control enhancements, global learning development and global project or initiative support.

Where we align with leadership to set the risk culture, support Ops in identifying and mitigating risks at scale, and provide a common view and narrative of key risks to enable business discussions. We help business units to ensure uninterrupted BAU on a day-to-day basis by effectively managing their information and operational risks. 

The main goal of this position is to actively support Business Units to assess and remediate their key risks


  • Responsible for executing core elements of the business unit Risk Management Framework and Management of Audit Engagements on behalf of the Business.
  • Responsible for ensuring that the business understands its risks and has robust standards, controls and practices in place to mitigate these risks which could impact its ability to achieve its strategic objectives.
  • Executes core elements of the business unit Risk Management Framework
  • Consult on projects and business changes that may impact key risks or internal controls to ensure that our risk profile is not negatively impacted while balancing the goal of being ‘easy to do business with’
  • Develop and Manage business unit Audits, both Internal and External audit engagements (includes SOX, SOC 1, regulatory reviews/exams

  • Perform/lead risk control assessments utilizing process documentation/analysis techniques and provide business recommendations on opportunities for improvement
  • Maintain awareness of risk and control issues within the business / function whether self-identified or from internal /external audit
  • Review internal and external operational risk incidents/errors for lessons learned and opportunities to implement new preventive and detective controls.

Job Requirements:

  • University graduate with minimum 5 years of experience in operations controls
  • A solid understanding of core insurance operational processes. Experience working within operations is a MUST
  • Deep understanding of Operational processes and risks and how they can impact the business is a MUST
  • Ability to deep-dive effectively into existing processes and controls and to analyze control gaps and work closely with the stakeholders to identify, plan and implement effective controls. Where solutions involve multiple parties (e.g. vendors), it will be necessary to support the country staff to implement the proposed solutions and other steps necessary for the Change Management
  • Knowledge of risk management tools/platforms
  • Working knowledge of retirement plan services operations Decision Authorities:
  • Management on resources for internal and external audits
  • Recommendations on risk assessments and controls
  • Analytical skills is a must, attention to details is key.
  • Strong stakeholder and people management skills; able to effectively articulate technical vision, possibilities, and outcomes through strong verbal and written communication
  • Proficiency in tools such as Microsoft Excel, Visio, Access, Power BI, SQL will be an advantage.