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Japanese Bilingual Customer Care Representative (Day shift) - Alabang

Job Category:

BPO / KPO / Shared Services

Job Level:

Skilled

Open Date:

09-Aug-2019

Location:

CITY OF MUNTINLUPA

Close date:

02-Nov-2019

Client Industry:

TECHNOLOGY (IT & IT peripherals)

Job Description and Qualification:

The Customer Care Representative is responsible for providing the highest possible level of customer care to the clients and candidates. They will work closely with our Operations and Account Management Teams to ensure they meet the expectations of its clients and delivers a ‘Total Customer Experience’. This role reports into a Customer Care Team Leader.

RESPONSIBILITIES:
  • Responds to inbound contacts from clients and candidates in a timely manner.
  • Ensures that deadlines and Service Level Agreements are adhered to.
  • Provides a high-quality level of customer care when responding to email and phone inquiries.
  • Takes full ownership of all queries, providing a prompt resolution.
  • Consistently achieves individual targets and contributes positively to team goals.
  • Identifies challenges and opportunities for improvement within the business.
  • Uses initiative to suggest solutions to challenges that have been identified.
  • Supports the Customer Care Team on ad hoc initiatives and projects.

QUALIFICATIONS:

  • Relevant experience of working in a Customer Care environment
  • A professional telephone manner and an exemplary level of customer service
  • Japanese Proficiency of N1 or equivalent

LOCATION: Alabang, Muntinlupa City
LANGUAGES: English + Japanese
HOURS: 9am-6pm Manila Time

Salary:

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