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Japanese Bilingual Specialist (Customer Service)

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Overview:

A leading operator of eCommerce businesses.

Client Industry:


Job Description and Qualification:


·       Stay regularly informed of e-commerce brands & products, to exemplify high familiarity with brands you’re servicing 

·       Use pre-written phone scripts and email scripts; to troubleshoot products, process refunds/exchanges, and overall curb troubled customers to happy ones

·       Monitor products for issues & ensuring minimal “down time” of our brands, escalating matters to team-members, and overall ensuring listing outages have minimal downtime before being noticed

·       Responding to negative product & seller reviews, and doing what can be done to correct them and repair negative customer experiences

·       Managing 10% or less Inbound and/or outbound calls


·       Must be fluent in Speaking, Writing, and Reading in Japanese and English and possess a high level of Japanese proficiency that can provide top of the line customer service and account management in resolving issues in a fast and accurate manner.

·       At least 2 years completed of college with 3 years BPO / Professional experience

·       Experience in Japanese Email using proper and polite Japanese phrases/Live Chat Support/ Customer Service Support preferred

·       Characteristics: Very high Attention to Detail, Very Organized, Team Player used to collaborating in Projects, Confident in Organizing Tasks / Timelines/ Priority as a Project Manager would need to do

·       Average to Exceptional communication skills in English

·       Savvy in computer & internet navigation

·       Intermediate excel skills

·       Ability to work from home is preferred

·       Open & flexible mind-set to learn new things and methods.

·       Experience on any CRM system (Zendesk is preferred)

·       Good leadership quality for setting examples and expectations.