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Japanese Bilingual Specialist

Job Category:

Interpreter / Translator

Job Level:

Skilled

Open Date:

23-Jul-2020

Location:

CITY OF MANILA

Close date:

04-Sep-2020

Client Industry:

BPO

Job Description and Qualification:

Qualifications:

  • JLPT N1 to N3 

  • Preferably with experience in management or supervisory 

  • Good analytical skill


Duties and Responsibilities:

  • Read, understand and analyze client process as per the business rules as a subject matter expert.

  • Execute the process accurately and timely as a hands on processor.

  • Master the given process and help the team members to overcome process related queries

  • Escalate issues and seek advice when faced with complex issues/problems.

  • Pay close attention to quality of written and verbal English skills within Team.

  • Creates a logical plan, realistic estimates and schedule for an activity or project segment.

  • Ensure LWI’s are followed and updated regularly and train the team members on process updates.

  • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.

  • Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.

  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

  • Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.

  • Participates in various internal or client initiatives related to Process.

  • Must have clear understanding of the existing matrices in the process, how they are measured and improvement.

Other Benefits:

  • Competitive salary package, company bonuses, and performance incentives

  • Night differential

  • Loyalty, Christmas gift, Inclusion and diversity benefits

  • Paid sick and vacation leaves

  • Expanded maternity leave up to 120 days*

  • HMO coverage (medical and dental) from day 1 of employment

  • Life insurance

  • Employee stock purchase plan

  • Retirement plan

  • Flexible working arrangements

  • Accessible locations

  • Healthy and encouraging work environment

  • Career growth and promotion opportunities


Salary:

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