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Japanese Customer Service

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Industry:

TECHNOLOGY (IT & IT peripherals)

Job Description and Qualification:

    • Provide excellent customer service to our users globally, through fast, upbeat, and genuine responses to inquiries and feedback
    • Answers customer communication in an efficient manner
    • Provide accurate answers and solutions to customer queries
    • Address customer issues in a patient manner with a genuine desire to help our users be successful
    • Collaborate with immediate team, other customer happiness teams to ensure overall customer and product satisfaction
    • Be motivated to meet or exceed key performance targets, both personally and as a team
    • Follow team communication procedures, policies, and guidelines at all times
    • Perform each duty above with our customers’ satisfaction as your number one priority
    • Act as an effective  Ambassador to our customers and the team, fully-equipped with anything Canva-related
    • Must be adaptable to 24/7 shifting schedule

You'll love this role if you:

    • Flexible using both Japanese and English languages (reading, writing, listening and speaking)
    • Must know how to read, write, speak HIRAGANA, KATAKANA AND KANJI.
    • Have at least one year of relevant customer service experience
    • Have excellent communication skills, both verbal and written
    • Have technological aptitude to manage spreadsheets, documents, and collaborative online forums
    • Have previous experience working in a team-oriented and collaborative environment
    • Have self motivation for learning
    • Have the ability to thrive in high pressure situations
    • Are motivated, energetic, driven work ethic
    • Have time management skills
    • Have the ability to meet and/or exceed key performance metrics
    • Are amendable to 24/7 shifting schedule - rotating shifts, weekday rest days and split offs