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Japanese Speaking Bridge Officer (JLPT N1) - BGC

Job Category:

BPO / KPO / Shared Services

Job Level:

Consultancy

Open Date:

06-Mar-2019

Location:

TAGUIG CITY

Close date:

27-Sep-2019

Client Industry:

BPO

Job Description and Qualification:

This position is responsible for the communication role that bridges between Japan and the Philippines on each project including new business launches. Since this project that you handle has a wide variety of business types, you are not only required to communicate in different languages but also to interpret and understand the contents/purpose of the business for smooth progress. In addition, in order to respond to the expected output value, a viewpoint to comprehensively manage the project is required. Also, technical skills and attention to detail to manage projects to achieve quality expectations, timelines and budget are a necessity for this position. You will report directly to the Manager.


Primary responsibilities:
  • Report to the client person
  • Ensure the quality of work with the standards set by the company and the client
  • Perform administrative duties for the team
  • Motivate agents of the department you handle to perform at their maximum capacity in order to fulfil professional growth targets, enhance the productivity of the account, and the overall profitability of the company
  • Coordinate and act as first point-of-contact with all clients for smooth implementation of the services we provide them
  • Analyze and maintain all service level and contractual requirements
  • Responsible for making all the reports needed by each client of the company
  • Ensure department operates efficiently according to program and company measures and policies
  • Resolve escalated client/customer complaints
  • Determine appropriate staff-management levels of the department you handle and implement strategies to ensure the efficient operation of the department
  • Coordinate, plan, and assign work for staff of the department you handle in accordance with the organization’s policies and applicable client requirements
  • Prepare guidelines, training materials and tools, aligned to client specifications
  • Ensure close and regular communication with all internal project stakeholders.

Education

Associate's Bachelor's degree in Business Administration, or equivalent combination of education


Desired qualities

  • Fluency in Japanese or a JLPT N1 certification.
  • Strong performance management
  • Excellent program planning and execution skills
  • Strong analytical skills; very detailed oriented
  • Strong decision-making skills and problem-solving skills
  • Knowledgeable in call center tools and processes
  • Proficient in MS Office applications
  • Experience in the application of various business applications
  • Quality Assurance optimum requirement
Competencies
  • Project Management experience, and strong technical aptitude
  • A Problem solver with excellent communication skills
  • Demonstrated effectiveness and ability to work independently regardless of distractions and/or general noise
  • Act honestly and professionally, ability to handle confidential and sensitive information
  • Ability to prioritize and multitask
  • Strong customer service
  • Ability to work with teams
  • Adaptable and flexible


Salary:

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