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Japanese Speaking Contact Center Supervisor - Taguig

Job Category:

Interpreter / Translator

Job Level:

Professional

Open Date:

15-Oct-2019

Location:

TAGUIG CITY

Close date:

05-Dec-2019

Client Industry:

BPO

Job Description and Qualification:

  • Manage and oversee the activities of a team of teachers ensuring that each individual performs at par with the standards set by the company and the client
  • Monitor the performance of each team member against specified account/program metrics (KPIs) and provide the necessary support and assistance in order for metrics to be improved on, attained, or exceeded
  • Oversee quality assurance and training needs of members
  • Regularly perform tasks related to team management
  • Ensure the department operates efficiently according to program and company measures and policies
  • Resolve escalated client/customer complaints
  • Determine appropriate staff-management levels and implement strategies to ensure the efficient operation of the department
  • Handle and resolve customer complaints regarding product sales to customer service problems
  • Follow up complicated customer calls where required
  • Perform other related duties, as assigned

What are we looking for?
  • Graduate of any course
  • Must be a JLPT N2 holder or higher
  • With a background in a BPO firm and supervising
  • With experience in sales, preferably
  • Strong leadership skills
  • Have worked in Japan for at least 1 year
  • Willing to work on a shifting schedule (weekends, holidays)
Earn up to 90k~ (depends on qualifications) and receive competitive benefits!

Salary:

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