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Japanese Speaking Service Desk Support - Cebu and Manila

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:



CEBU CITY (Capital)

Close date:


Client Overview:

This company is one of the world's leading organizations offering management consulting, technology, and outsourcing. Employees have a wide range of skills and backgrounds related to Analysis, IT, Accounting, HR, marketing, solution, sales, software engineering, etc.

Offers the opportunity to work from home (WFH) during the quarantine.

Client Industry:


Job Description and Qualification:

  • Act as a coordinator
  • Communicate with client's functional design in-charge about the requirement details
  • Advise client's team leads to development status and issues
  • Help in knowledge transfer by explaining Japanese-written business requirement or functional design to team lead and members
  • Review and confirm output quality vis-a-vis requirements or functional design
  • Confirm with the output quality of functional design on acceptance process
  • Review translation quality
  • Improve auto-translation process and request onshore counterparts to unify the description of functional design, if necessary


  • MUST have Japanese Language Proficiency Test N3 - N1 certificate
  • PREFERABLY graduate of any Bachelor degree
  • Undergraduates are welcome to apply
  • Proficient in using MS applications
  • Willing to work on holidays, weekends, shifting schedules and extended working hours **as needed
  • Competitive compensation for qualified candidates
  • Relocation bonus
  • Signing bonus
  • HMO with dependents
  • Sick Leave and Vacation Leave
  • Work-from-home (WFH) set-up during the quarantine
  • Training in Japan if needed