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Japanese Sr. HR Specialist (Alabang) - msjd

Job Category:

Human Resource

Job Level:


Open Date:




Close date:


Client Overview:

Our client develops breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals.As a family owned company, they focus on long-term performance. And believe that, if they have talented and ambitious people who are passionate about innovation, there is no limit to what they can achieve; after all, they started with just 28 people. Now, they are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture.

Client Industry:


Job Description and Qualification:

Job Description:
  • Processes incoming queries (either via call or e-Mail) from BI HR professionals and BI employees and clarifies open questions related to HR services.
  • Analyzes process- and system-errors and solves and/ or forwards those issues or any other query according to the activity split between HR Direct and 2nd support teams.
  • Acts as first point of contact for target community for designated HR services within Japan.
  • Efficiently manages and prioritizes tasks to ensure Service Level Agreements.
  • Works according to all relevant SOPs, detailed work instructions, concepts, and way of working.
  • The Senior Specialist HR Direct Japan works closely together with Head of HR Direct and all sub-teams within HR Tower of the SSC and with the IT department to optimize the efficiency and effectiveness of the support process
  • Performs end-user trainings for HR systems enhancements
  • Acts as the OIC whenever the head of the team is out
Job Qualifications:
  • Broad knowledge of different HR Systems and Enabling Technologies within Shared Service Organization (e.g. Case management, Telephone System, etc.), deep expertise in working in a shared service environment, know-how in data security, data privacy and internal controls.
  • Minimum of 3 years experience in different HR functions
  • Experience in HR IT platforms, in particular Success Factors and ticketing tools is an advantage
  • Strong customer service orientation
  • International experience preferred and would be an advantage
  • Experience in contact center is an advantage
  • JLPT N3-N1 level, business-level English proficiency
  • Issue resolutions skills
Working Conditions:
  • Monday to Friday
  • 9am - 6pm
  • Temporarily work-from-home setup (Must be willing to work onsite)