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Junior Desktop Engineer

Job Category:

Engineering

Job Level:

Professional

Open Date:

13-Nov-2019

Location:

TAGUIG CITY

Close date:

13-Dec-2019

Client Industry:

TECHNOLOGY (IT & IT peripherals)

Job Description and Qualification:

Qualifications:

  • Bachelor degree holder or Technical Certificate equivalent
  • 1-3 years of desktop support experience in end-user environment (Data Center infrastructure support experience)
  • With experience in:
  • Microsoft Windows OS Support - CCNA
  • Cisco basic networking - MCSE
  • ITIL/ITSM tool usage (ServiceNow / BMC / Remedy) - ITIL V3
  • Customer Relationship / Management Skills
  • Ability to work independently

Duties:

  • Perform troubleshooting for client platform related problems (Windows 7 / 10)
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated
  • Provide timely status updates to relevant parties.
  • Perform service request related to client platforms
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Involve in client platform implementation/upgrade project.
  • Perform research/evaluation of client platform-tools
  • Provide systems related to technical advice to customers or project team


Kindly make sure to attach your most recent CV to your application or contact 0928 504 5915 for more details. Apply NOW!

Salary:

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