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Leave Administration Team Lead

Job Category:

BPO / KPO / Shared Services

Job Level:

Supervisory

Open Date:

22-Aug-2019

Location:

TAGUIG CITY

Close date:

21-Sep-2019

Client Overview:

Multinational investor-owned healthcare services company based in Dallas, Texas, United States. 

Client Industry:

SHARED SERVICES

Job Description and Qualification:

Responsibilities
• Manages a team of Leave Administration Coordinators and oversees activities performed to ensure compliance with all state/federal leave laws in coordination with related company leave policies. Advises employee and their manager on leave options, rights and responsibilities, benefits and compensation, and required communication while on leave. 
• Create a strategy for the Leave Administration Team in partnership with the HR Vice President and US Leadership.
• Create and implement strategies for the leave administration activities. Supervise and enhance the strategies, plans, and policies supporting the leave administration function.
• Create and maintain solid operational processes and practices to ensure compliance and consistency in the execution and administration of leaves of absence.
• Provide LOA training for HR Staff.
• Manages employee situations pertaining to Leave of Absence administration which includes Short Term Disability, Federal and State Medical Leave, Unpaid LOA and Tenet leaves. (includes the complicated and unique leaves in CA).
• Communicates benefits and leave information to employees, including but not limited to communicating leave eligibility, informing employee of their leave rights under company policy and applicable state and federal leave laws. 
• Secures and analyzes information pertaining to employee’s eligibility status, medical condition(s), occupational or employer requirements, and statutory regulations to accurately determine eligibility for leave.
• Develop appropriate Leave Management strategies to ensure prompt and accurate decisions.
• Responds to moderately complex inquiries from managers regarding LOA issues
• Monitors and tracks critical dates in the leave cycle and communicates with the employee and manager as appropriate.
• Demonstrates an in depth understanding of company HR policies and processes related to FMLA, Medical Non-FMLA, Military, and General LOAs.
• Provides input to HR Policies related to LOA administration


Qualifications:
• Candidate must possess at least a Bachelor’s/College degree.
• 3 years of in-depth understanding of US FMLA, Medical Non-FMLA, Military leave laws and HR certification.
• Proficient with Microsoft Outlook, Word, Excel
• Ability to objectively coach employees and managers through complex and difficult issues.
• Experience in multiple areas of HR, expertise in related state and federal employment laws and regulations
• Strong knowledge of federal and state FMLA policies, ADA, workers compensation, disability, and other applicable regulations and requirements
• Experience in working in a shared service organization preferred
• Knowledge of HR and benefit systems
• Relationship management experience with customer focus
• Strong problem-solving and analytical skills
• Strong written and verbal communication skills
• Spanish speaking preferred


Salary:

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