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Level 3 Customer Service Representative | Financial/Insurance Account

Job Category:

BPO / KPO / Shared Services

Job Level:

Professional

Open Date:

15-Jun-2021

Location:

QUEZON CITY

Close date:

31-Aug-2021

Client Industry:

BPO

Job Description and Qualification:

Job Description 

-Build sustainable relationships and trust with customers through open and interactive communication 

-Provide accurate, valid and complete information by using the right methods and tools

-Handle customer inquiries and concern, provide appropriate solutions and alternatives 

-Work closely with team leaders to drive innovative solutions to meet business needs. 

 

Qualifications 

-Completed at least two years in college without failing/back subjects 

-At least 1 year call center experience providing support to international bank customers. 
-Excellent English communication skills (spoken and writing) 
-Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service) 
-Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem 
-Minimum keyboarding skills of at least 35 words per minute 
-Ability to multi-task and navigate multiple applications at the same time. 
-Amenability to work in UP Ayalaland TechnoHub 
-Amenability to work at night full-time, shifting schedules, Philippine holidays 

Salary
Php 25,000 - Php 35,000 Package