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Mandarin IT Service Desk

Job Category:

Information Tech

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Job Description and Qualification:

Job Summary

Manage account administration activities such as but not limited to account creation, modification, deletion, access management on standard business application: Active Directory, Office 365, Lotus Notes, SAP,, other Business Applications; assist in creating new and updating existing knowledgebase articles for Service Desk troubleshooting, processes and procedures; and participate on IT Projects (e.g. Global or Local) as directed by IT Service Desk Service Delivery Lead, Project Manager or Process Owner.

Job requirements
  • Bachelor's degree holder in IT or Engineering; considerations may be given to non-IT Degree holders or those who attended college up to 4th or 5thyear but did not graduate provided they have at least 3 years work experience in the field of IT, preferably in Service Desk. ITIL V3 Foundations or other IT certifications (e.g. MCSP) is desired but not required.
  • 1-2 years related work experience: may come from onsite IT support background (local or overseas), Service Desk team from other organization (ITO or shared services), or junior application or infrastructure support personnel.
  • At least INTERMEDIATE Mandarin Language proficiency level, both oral and written communication.
  • For non-IT Professional with at least 3 years work experience: may come from a BPO Technical Support background (local or overseas).
  • Office 365, Lotus Notes, SAP,, other Business Applications.
  • Knowledgeable with and/or experience with non-technical concepts such as Customer Service, Effective Communication Skills, Trainability and Adaptability, Problem Solving and Analytical Thinking
  • Currently work from home set- up