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Mandarin Relocation Advisor

Job Category:

BPO / KPO / Shared Services

Job Level:

Executive

Open Date:

29-Nov-2018

Location:

TAGUIG CITY

Close date:

29-Dec-2018

Client Overview:

The company, headquartered in Hong Kong, provides transportation, relocation services, logistics and storage services from offices in nearly 60 countries. Services include international and domestic household goods shipments, global mobility, departure and destination services, fine arts transportation.

Client Industry:

SHIPPING/FORWARDING/LOGISTICS

Job Description and Qualification:

Work for an in-house logistics company!

We urgently need Mandarin speakers. They need to be proficient in both oral and written Mandarin as they will be directly communicating with our customers in China, Hong Kong, Taiwan, etc. and book leads and ultimately do sales. It is preferable that they speak both Mandarin and Cantonese and have some call center experience and/or sales background.

Key Tasks:

  • Acknowledge all internet enquiries within one (1) business hour.
  • Ensure all customer information and commitments are accurately recorded.
  • First option of customer response must be via telephone, email is a second option.
  • Assess the size of the move to determine the appropriate sales path.
  • Forward all information gathered to the relevant branch for immediate action.
  • Ensure robust sales follow up process to convert the quotations into bookings.
  • Weekly review of all leads/activities to identify trends and opportunities for improvement
  • Ensure all leads are captured and managed via the company’s operating system/s.
  • Provide excellent service levels to all customers through promotion of best practice, identification and execution of training plans.
  • Meet regularly with team members to identify progress and areas for improvement.
  • Ensure daily enquiries are managed efficiently and in accordance with set KPI’s.
  • Ensure all customer commitments are strictly followed up and completed on time.

Qualifications:

  • Business degree in Sales/Customer Service preferred
  • Strong English communications skills
  • Fluent in speaking Mandarin
  • Solid phone sales and customer service experience
  • Excellent organizational, planning, and prioritization skills
  • Strong analytical, problem solving, and negotiation skills
  • Excellent interpersonal and communication skills
  • Microsoft office savvy