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Member Relation Executive (Concierge)

Job Category:

Administration / Corporate Services

Job Level:

Professional

Open Date:

24-Oct-2019

Location:

CITY OF MAKATI

Close date:

23-Nov-2019

Client Overview:

The Organization is a Global business network of 12,000+ leading entrepreneurs in 173 chapters and 54 countries. Founded in 1987 by a group of young entrepreneurs, the organization enables business owners to learn from each other, leading to greater business success and an enriched personal life.

We educate, we transform, we inspire and we offer invaluable resources in the form of global events, leadership-development programs, an online entrepreneur forum and executive education opportunities, among other offerings designed for personal and professional growth.

At its core, the organization is a collection of like-minded entrepreneurs focused on business growth, personal development and community engagement. In addition to our mission, vision and core values, our global makeup is comprised of nearly 12,000+ individual member stories.

Client Industry:

MANAGEMENT SERVICES

Job Description and Qualification:

  • Candidate must possess at least a Bachelor's/College Degree , any field.
  • Required skill(s): MS Excel.
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Preferably 3-4 Yrs Experienced Employees specializing in Customer Service or Sales.
  • Must have excellent interpersonal skills.
  • Must be open to work in Night Shift Schedule.
  • Experience handling Foreign Stakeholders is a must.
  • Excellent communication skills, both written and oral.
  • Must be organized.
  • Can start ASAP.
  • Two (2) position(s) available.
Responsibilities:

Active member engagement:
• Manage and handle member call reach outs, that includes periodic schedules on a regular basis
• Prepare and circulate Meeting Notes as needed
• Monitor action items, and all communication via Samepage and other channels
• Handle and assist in completing member profiles in the network, Matrix that are within operational risk guidelines
• Proactive reach out to members on connecting to events, and Global staff in geographies.

Documentation Management:
• File Management (organizing files using Dropbox, Samepage, as needed etc.)
• Create a database for membership profiles within region assigned covering but not limited to- interests, industry, and other economic data
Responding to General Membership Enquiries:
• Responding to general inquiries via email, Samepage, LiveChat (TBC)- such as Events details, Membership dues- and other information that is available via eonetwork.org
• Following up and coordinating with member leaders and staff liaisons

Data Management:
• Determine the detailed corporate requirement and complete deliverables to stakeholders
• Manage contact lists and update members database
• Prepare and send out e-mail newsletters, marketing materials
• Data collection- surveys, and analysis
• Database building and Management (eg. updating email or contact lists in CRM)
• Research on certain topics for blog posts, newsletters or others
• CRM member data report generation
• Member reporting