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Mobile Application Platform Technical Support

Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Industry:

TECHNOLOGY (IT & IT peripherals)

Job Description and Qualification:


  • Technical Support Professional is responsible for analyzing and solving complex technology platform related problems, primarily in the area of mobile applications and cloud technology. 
  • Post implementation maintenance.
  • Debug end to end and pinpoint issues in any system component.
  • Write well designed, testable, efficient code
  • Able to set up development guidelines and methodologies. 
  • Work on customer facing projects executed across geographies and cultures 
  • Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review. 
  • Accept support tickets escalated. 
  • Provide problem management Services and perform Root Cause Analysis of underlying complex issues 
  • Develop a solution to the complex support problem. 
  • Make changes to the code at developer level in accordance with the customer change and release management policy and procedures. 
  • Assist the customer with implementation of code changes into the production environment. 
  • Fix bugs with code changes. 
  • Build and maintain support documentation and knowledge transfer 


  • Junior Level – At least 2 years of experience
  • Senior Level – At least 4 years experience
  • Experience in hands-on Java software Development, preferable cloud and mobile solution 
  • Proven track in Customer facing project execution 
  • Strong Experience with backend technologies - Java Spring Framework, Node.js 
  • Knowledge of front-end technologies like React.js or Angular.js 
  • Experience in noSQL technologies like Cassandra, Mongo 
  • Cloud technology knowledge AWS, Azure 
  • Excellent knowledge of Design pattern 
  • Experience in developing integrating solutions and working with REST and SOAP web services.
  • Good knowledge of Relational Databases, SQL and QRM technologies (Hibernate)
  • Experience with scripting languages such as Groovy, Python, etc.
  • Hands-on experience in using CI/CD tool suites is a plus 
  • Experience in writing Unit test-cases JUnit 
  • Kafka knowledge is needed. 
  • Solid understanding of release strategies that minimize or eliminate application downtime 
  • Proven track of delivering high velocity/tight deadline cloud based Applications 
  • Willing to work in BGC.