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Mobility Advisor- BGC

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Client Overview:

It is a multinational company that provides transportation, relocation services, logistics and storage services from offices in nearly 60 countries.

Client Industry:


Job Description and Qualification:

Key tasks and responsibilities:
  • Accurately create and maintain employee files and databases with hard copy and soft copy documents; utilizing systems to efficiently manage customer files across all relevant parties
  • Ensure that systems are updated with service process information when information is obtained to ensure real time progress of services. To also ensure transfer and provision of information is data privacy compliant at all times
  • Complies with financial tasks and documentation processes to assure accurate and timely invoicing, including drafting of job costs, invoices, PIRs, etc and other financial processes, review internal and third party invoices to ensure alignment of service and invoice
  • Coordinate and follow-up on all services performed including liaising with other offices and vendors on service provision and co-ordination, provide back-end process where necessary for specific services e.g. shipment
  • Liaise with assignees to implement, coordinate and manage global mobility & household goods services, as the primary contact on behalf of the company's clients according to requirements. Also to meet with assignees and collection of documents where appropriate
  • Liaise with corporate clients where necessary to gather information or documentation to complete services, clarify service or policy provision. Attend face-to-face meetings with client periodically and be based at client site when required
  • Participate in regular account-specific communication sessions, team meetings, and learning services to continuously improve performance. This includes identifying process improvements, cost savings and cost avoidance.
  • Ensuring assignee and client satisfaction on all services are within the various KPIs an SLAs of the various accounts
  • Facilitates resolution of exceptions and escalations as per client operational guidelines; liaises with Account Manager on operational, escalation and exception issues as relevant; manage the customer feedback process and any improvement opportunities presented
  • Bachelor's degree on any field
  • 2 - 3 years industry or equivalent customer services experience
  • Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
  • Well-developed administration and organisation skills with strong attention to detail.
  • Proficient computer skills with experience using Microsoft Office
  • Strong communication and presentation skills.