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Mutual Funds Senior Team Leader (Night Shift)

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Job Description and Qualification:

       Responsible for leading a team of service-oriented professionals to deliver critical processing functions across for Mutual Funds. This includes transaction processing, work prioritization and coordination, external customer-related communications and reporting. 

Minimum Qualifications:

  • Prior leadership experience involving mutual funds, retail investments operational / customer service teams
  • Excellent customer service orientation
  • Strong understanding of Investment Products
  • Proven investigative and problem-solving skills, with an ability to be resourceful in identifying issues and solutions
  • Demonstrated ability to be flexible, exercise judgment and make clear sighted decisions in a changing environment
  • Strong influencing, negotiating and conflict management skills
  • In-depth knowledge of Retail Investments products and systems
  • Proven ability to develop staff & mentor any high potential team members in a fast-paced changing environment
  • Proven ability to delegate & allocation resources effectively and identify where the capacity gaps are and address them
  • Innovative problem-solving skills, developing controls to provide good business, effective and efficient solutions
  • Demonstrated ability to develop and maintain excellent cross-department relationships to attain collaborative solutions
  • Strong understanding of Business Unit controls
  • Understanding of BPMN
  • Demonstrated skill in utilizing work distribution and performance monitoring tools, which includes AWD BI, Power BI, Qlikview etc.
  • Proficiency in relevant Business tools: Mainframe, Desktop, Internet Explorer-based applications