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OPS Business Analyst (PCI)

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Duties and responsibilities: 

  • Drives and facilitates workshops to gather, understand and analyze business requirements
  • Socialize CR process and requirements with in country teams. Review and approve in country CR to ensure accuracy and completeness of results 
  • Translates business requirements into functional requirements to help team build the solution
  • Ensures business requirements are socialize to stakeholders including technology team and addresses any clarifications
  • Develops as-is and to-be process flow using Visio and presents to all stakeholders including IT team
  • Reports and analyzes progress of the project and assist in project planning, scoping, task estimation and prioritization (performs dual roles as PM and BA)
  • Implements proposed solution to resolve current issues
  • Performs gap analysis for systems that requires enhancement
  • Performs user trainings and documents guidelines of newly implemented processes or systems
  • Develop documentation on all new initiatives and enhancement requests originating from countries such as but not limited to: 
    • New Partner / Sponsor / Vendor
    • New Call Centre
    • New Payment Gateway 
    • New MiD’s
    • New Collector
    • Changes to existing flows (e.g. change from SFTP to PGP email)
    • Change in format / content of files being exchanged by collector
    • Change in frequency, notification or priority of tasks
  • Develop test cases and facilitate SIT, UAT from end to end testing 
    • Supports primary investigation during UAT
    • Coordinates with developers on the solution proposal
    • Obtain SIT/UAT Sign-Off
  • Maintain inventory of all active MID’s across all countries and all other relevant documentations
  • Work with BAU compliance team & in-country ops to reduce exception process where possible and document risk acceptance where exception processes cannot be eliminated
  • Propagate BAU changes that arise due to changes mandate / guided by global team.
  • Ensure that process flows documented and handed over by project team are maintained in current state & refreshed at least on annual basis 


  • Proven ability to work with both business and technical teams
  • Experience working in teams developing enterprise-level software applications
  • 3+ years of Business or System Analyst experience in a technology-oriented organization
  • 3+ years experience working with software development staff and software development lifecycle processes
  • Business/technical project analysis
  • Software program management
  • Strategic planning
  • Problem-solving/mediation
  • Decision-making