Skip to content

Operation Analyst – L2 Application System Support

Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Operation Analyst – L2 Application System Support

Quezon City

Lapu Lapu City,


This position is for a Operation Analyst in the Application System Support Team.  The successful applicant will be involved with an Agile, high performing team doing application support, application deployment, business requirement gathering and data analysis all in support of solutions that conform to Manulife standards.  The candidate will need to have a breadth and depth of experience that will allow her/him to devise and support solutions that integrate appropriately within the organization and its application frameworks.      


·         Work with upstream and downstream systems to debug or trouble shoot data processing issues

·         Investigate SQL stored procedures, Informatica Workflows, CA WLA failures and Perl scripts from a support perspective to debug issues or perform analysis for minor enhancements

·         Tracking and resolving a high number of exceptions on a day to day basis as operations support

·         Using Agile methodologies to track work and enhancements in JIRA.

·         Coordinate development efforts with the development team for major enhancements

·         Coordinate code deployments with various teams and ensure audit standards are met

·         Help shape the future of technology within our group by moving to cloud based solutions.

·         Remain current on standards, technologies, approaches and methodologies

·         Consistently apply the concept of continuous improvement


·         Minimum 2 years working experience supporting systems at Level 2 (support)

·         Experience with relational database structures and methodologies

·         Proven ability to multitask both independently and within a team

·         Excellent English communication (both written and oral)

·         Applicable degree or Designation in Computer Science or equivalent experience

·         Ability to understand business process requirements and, through the use of technology, conceptualize creative solutions through to implementation

·         Experience in financial industry

·         Action oriented, creative and proactive thinker

·         Willing to work different shifts (North American Business Hours + Asia Business Hours)

·         Successful candidate must have strong knowledge and experience in the following technologies:

o    MS SQL /

o    Informatica PowerCenter  searching for ATL, great cost

o    CA Work Load Automation (or any batch automation tool)

o    Cloud based technologies (Azure) -AWS

o    PowerBI