Operational Excellence Senior Analyst (Six Sigma)
Job Category:
BPO / KPO / Shared Services
Job Level:
Professional
Open Date:
24-Feb-2021
Location:
QUEZON CITY
Close date:
26-Mar-2021
Client Industry:
INSURANCE
Job Description and Qualification:
Qualifications:
- University degree with 5+ years of relevant experience in process improvement / management consulting / project leading. External consulting experience is an asset.
- Hands-on knowledge and application of the LEAN methodology and/or other Process Management and Optimization approaches, methodologies and tools (6Sigma, BPM, BPR, etc.)
- Formal training in either Lean / Lean Six Sigma Green Belt / LSS Black Belt is mandatory
- Knowledge and experience of Project Management and Change Management methodologies and tools
- Drives for change through a strong ability to influence business partners and execute ideas through to completion
- Ability to work in complex, ambiguous and fast-pace environment
- Proven ability to create and maintain strong relationships across the organization at all levels
- Experience with influencing and negotiating with senior management
- Excellent presentation, facilitation and communication skills (geared to Senior Management)
- Demonstrated analytical, problem-solving, facilitation and change management skills, along with experience managing complex process improvement projects
- Ability to effectively prioritize and manage expectations
- Data driven, KPI driven and advanced in Microsoft Excel. Knowing VBA programming is a plus.
On the job you will:
- Guide, advise and influence senior management with respect to process management and optimization
- Assess the performance and capability of processes and operational groups (takt time, cycle time, throughput, productivity, etc.)
- Clearly define problem and/or objective, identify process scope, identify and collect data to derive process measures
- Conduct Kaizen events and facilitate problem solving sessions or workshops with operations teams
- Design efficient and effective process solutions (value streams, workflow, metrics, staffing, etc.)
- Lead project management activities including planning, scheduling, governance and execution to successful completion.
- Manage the controlled deployment of process and operational changes (pilots, change control, minimize go-live risks, etc.)
- Support the development of the Lean Management Program and related activities, methodologies and tools.
- Commit to self-development towards mastery of Lean practices, tools and methodologies, project management principles and industry knowledge.
Shift: Night shift
Salary:
0.00