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Operational Excellence Senior Analyst (Six Sigma)

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:


  • University degree with 5+ years of relevant experience in process improvement / management consulting / project leading. External consulting experience is an asset. 
  • Hands-on knowledge and application of the LEAN methodology and/or other Process Management and Optimization approaches, methodologies and tools (6Sigma, BPM, BPR, etc.) 
  • Formal training in either Lean / Lean Six Sigma Green Belt / LSS Black Belt is mandatory
  • Knowledge and experience of Project Management and Change Management methodologies and tools
  • Drives for change through a strong ability to influence business partners and execute ideas through to completion
  • Ability to work in complex, ambiguous and fast-pace environment
  • Proven ability to create and maintain strong relationships across the organization at all levels
  • Experience with influencing and negotiating with senior management
  • Excellent presentation, facilitation and communication skills (geared to Senior Management) 
  • Demonstrated analytical, problem-solving, facilitation and change management skills, along with experience managing complex process improvement projects
  • Ability to effectively prioritize and manage expectations  
  • Data driven, KPI driven and advanced in Microsoft Excel.  Knowing VBA programming is a plus.

On the job you will: 

  • Guide, advise and influence senior management with respect to process management and optimization
  • Assess the performance and capability of processes and operational groups (takt time, cycle time, throughput, productivity, etc.)
  • Clearly define problem and/or objective, identify process scope, identify and collect data to derive process measures
  • Conduct Kaizen events and facilitate problem solving sessions or workshops with operations teams
  • Design efficient and effective process solutions (value streams, workflow, metrics, staffing, etc.)
  • Lead project management activities including planning, scheduling, governance and execution to successful completion.
  • Manage the controlled deployment of process and operational changes (pilots, change control, minimize go-live risks, etc.)
  • Support the development of the Lean Management Program and related activities, methodologies and tools.
  • Commit to self-development towards mastery of Lean practices, tools and methodologies, project management principles and industry knowledge.

Shift: Night shift