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Operations Analyst - BSA

Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:


  • Own and Support a wide variety of systems from a Level 2 perspective

  • Work with business clients to debug or trouble shoot applications

  • Investigate SQL stored procedures, .net code, VBA macros and Perl scripts from a support perspective to debug issues or perform analysis for minor enhancements

  • Coach and lead associate system analysts in your team, and peer with upstream/downstream Application teams to form a top-performing support model align with measurable business SLAs

  • Incident ownership and management with on-call requirements on a roster basis

  • Coordinate code deployments with Dev, release and QA

  • Coordinate development efforts with the development team for major enhancements

  • Investigate feed failures and manage to resolution

  • Track and produce key metrics for the team and develop strategies to increase efficiency

  • Remain current on standards, technologies, approaches and methodologies

  • Consistently apply the concept of continuous improvement


  • Minimum 4 years working experience supporting systems

  • Experience with relational database structures and methodologies

  • Proven ability to multitask both independently and within a team

  • Excellent English communication (both written and oral). Can speak & read Mandarin language is a plus.

  • Applicable experience in Information Technology

  • Ability to understand business process requirements and through the use of technology, conceptualize creative solutions through to implementation

  • Experience in financial industry

  • Awareness of ITIL practices in aligning IT services with the needs of business.

  • Action oriented, creative and proactive thinker

  • Successful candidate will have strong knowledge and at least 2 years of experience in at least 4 of the following technologies:

  • SQL

  • Informatica development (or related ETL tools)

  • CA Work Load Automation

  • PythonVB.NET