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Operations Analyst

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Client Overview:

Discover amazing career opportunities with a company that is all about helping people achieve their dreams and aspirations! 


Our client is a leading insurance and wealth and asset management group with global headquarters in Canada, operating regionally in Asia and the United States that 35,000 employees across the globe. Its global shared service centre in Quezon City and Lapu – Lapu City provides administrative, finance, investments, analytics, professional services, support, contact centre and information technology services to companies around the world and puts the customers at the forefront. 


The company aims to attract, develop and retain a diverse workforce and to foster an inclusive work environment that embraces the strength of cultures and individuals.

Client Industry:


Job Description and Qualification:



·         Work with upstream and downstream systems to debug or trouble shoot data processing issues


·         Investigate SQL stored procedures, Informatica Workflows, CA WLA failures and Perl scripts from a support perspective to debug issues or perform analysis for minor enhancements


·         Tracking and resolving a high number of exceptions on a day-to-day basis as operations support


·         Using Agile methodologies to track work and enhancements in JIRA.


·         Coordinate development efforts with the development team for major enhancements


·         Coordinate code deployments with various teams and ensure audit standards are met


·         Help shape the future of technology within our group by moving to cloud-based solutions.


·         Remain current on standards, technologies, approaches and methodologies


·         Consistently apply the concept of continuous improvement




·         Minimum 2 years working experience supporting systems at Level 2 (support)

·         Experience with relational database structures and methodologies

·         Proven ability to multitask both independently and within a team

·         Excellent English communication (both written and oral)

·         Applicable degree or Designation in Computer Science or equivalent experience

·         Ability to understand business process requirements and, through the use of technology, conceptualize creative solutions through to implementation

·         Experience in financial industry

·         Action oriented, creative and proactive thinker

·         Willing to work different shifts (North American Business Hours + Asia Business Hours)

·         Successful candidate must have strong knowledge and experience in the below three technologies:

·         MS SQL


·         Oracle


·         CA Work Load Automation (or any batch automation tool)


  • VB.NET
  • Cloud Based Technologies (Azure) – nice to have, not needed. We can train you
  • UNIX