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Operations Risk Analyst (Insurance Operations)HIREFOPSR0112

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BPO / KPO / Shared Services

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Job Description and Qualification:

The Operation Control’s and Governance Business Analyst (Insurance Operations) is a position within the Asia Operations Line 1B function which provides key support for control enhancements, global learning development and global project or initiative support.

The function sits within Manulife’s line 1b of defense – where we align with leadership to set the risk culture, support Ops in identifying and mitigating risks at scale, and provide a common view and narrative of key risks to enable business discussions. We help business units to ensure uninterrupted BAU on a day-to-day basis by effectively managing their information and operational risks. To achieve this, we need to ensure success in maintaining internal controls and liaison with Manulife’s line 2 of defense that owns Manulife control policies and standards.

The main goal of this position is to actively support Business Units to assess and remediate their key risks, as per the Asia Ops L1B controls program. This is an individual contributor position.

We are looking for someone with:

  • University graduate with minimum 4 years of experience as a Business Analyst
  • A solid understanding of core insurance operational processes will be an advantage
  • Experience in Regional role is advantageous.
  • Uncompromising on integrity, in-line with principles and values and Code of Ethics.
  • Understands the big picture.
  • Trusted business partner, with pragmatic approach to risk management.
  • Promote risk awareness with business stakeholders to manage their needs and risk concerns.
  • Challenges the status quo and looks for ways to enhance processes and tools.
  • Deep understanding of Operational processes and risks and how they can impact the business.
  • Ability to deep-dive effectively into existing processes and controls and to analyze control gaps and work closely with the stakeholders to identify, plan and implement effective controls. Where solutions involve multiple parties (e.g. vendors), it will be necessary to support the country staff to implement the proposed solutions and other steps necessary for the Change Management.
  • Analytical skill is a must, attention to details is key.
  • Strong stakeholder and people management skills; able to effectively articulate technical vision, possibilities, and outcomes through strong verbal and written communication
  • Strong interpersonal skills, with ability to influence stakeholders
  • Self-driven, able to meet objectives with a minimal amount of managerial oversight
  • Can distil complex issues into simple reports, solutions, and designs
  • Proficient in English, both verbal and written, proficiency in other Asian language would be a plus.
  • Strong organizational and implementation capabilities, with good time management and reporting skills.
  • Proficiency in tools such as Microsoft Excel, Visio, Access, Power BI, SQL will be an advantage.
  • Experience with MS Project, MS Project Server/Project Web Access (PWA) or other Work Planning application
  • Experience with JIRA or other Agile tools/reporting applications
  • Experience with Power BI highly preferred
  • Proficient to advanced knowledge of MS Office Suite – Excel, Outlook, SharePoint, Word, Power Point
  • Proficient in Microsoft Access, Visio, SQL enquiries

One the Job, you will:

  • Assist in initiatives or BAU work which drives controls improvement program across Asia.

This would include, but is

Not limited to:

  • Performing detailed analysis of current process and controls against required improvements
  • Evaluating findings, uncovering areas for improvements
  • Leading reviews of business processes and developing optimizing strategies
  • Conducting meetings and workshops to present ideas, gather information, brainstorm, and identify solutions
  • Effectively communicating your insights and plans to cross-functional teams and management
  • Documenting, communicating, and reporting of information received, actions taken, outcomes
  • Updating playbooks, etc. with the changes in processes.
  • Assist to Coordinate risk and control project activities and promote good practices and share intelligence (e.g. fraud trends)
  • Practice continuous improvement of the Asia Ops L1B controls program
  • Align with Manulife and L1B strategy and KPIs
  • Be communicating and promoting risk management practices to teams with varying degrees of understanding of operational risk.
  • Work on In-country resource issues whereby there might not be committed resources to implementing the desired changes within a tight timeline.

Will support several regional Ops L1B processes (Capabilities model).

Operations Incident Management (incl. Data Privacy, Internal Fraud) Fraud Management (ATO / Agent) Risk Reporting, RCSA (Risk & Control Self-Assessment) Design and Control Testing Audit Management Scenario Analysis Training & Development Execution Risk Management Quality Control (QC) Record Management Complaints

  • Will work closely with a set of stakeholders across Asia operations, on various risk and control related initiative.