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Order Management Coordinator

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:




Close date:


Client Industry:


Job Description and Qualification:

This is a direct hire to our client in Clark, Pampanga. 

Order Management Coordinator

Job Description: 

• Own the end-to-end Order Management Process
       > Check and ensure quote is complete, accurate and in accordance with the paperwork signed by the customer, including contract details, prior to creation and booking order 
       > Monitor the order to delivery lead-time in accordance with the customer contract SLAs to ensure timely invoicing
       > Escalate orders that are pending credit clearance for internal and external lease 
       > Monitor and clean up incomplete orders 
       > Manage the loan/trial machine deliveries and collections from the customer’s site 
       > Handle return process 
       > Manage External Lease orders through to activation to ensure orders are activated and Canon receives prompt payment by lease partner 
• Process Movement Requests for customer collections using correct process and ensuring install base records are updated. 
• Checking the clean order requirements and working with external and internal customers to cleanse data or obtain additional information.
• Contract Administration o Liaise with Contract Management on the creation of complex orders 
      > Liaise on transport SLA results and resolving any customer transport claims 
      > Administer month end procedures such as customer query accruals, support sheet accruals and retro accruals. 
      > Responsibility for account maintenance such as pricing schemes to ensure correct reporting. 

Adhoc and Customer Service
• Attend customer review meetings to audit queries and recommend enhancements to services provided. 
• Use reports for order status tracking and resolve any related issues

Job Qualifications: 

● Specialist Knowledge: product, solutions &  knowledge to understand  for service/lease revenue & customer satisfaction 
● Previous Industry Experience: customer centric, accurate data entry and strong analytical skills. 
● Bachelor’s Degree holder in any business-related discipline.

Personal qualities: 
● Highly customer focused and delivery oriented 
● Strong communication skills to understand (internal) customer issues and to find ways to exceed customer expectations
● Excellent organisation and planning skills. 
● Attention to detail and quality conscious.
● Able to interpret, manipulate & use different forms of complex data.