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Order Management Specialist

Job Category:

Others

Job Level:

Professional

Open Date:

12-Nov-2021

Location:

TAGUIG CITY

Close date:

12-Dec-2021

Client Overview:

Our client is one of the world’s largest providers of financial markets data and infrastructure.

Client Industry:

FINANCIAL SERVICES

Job Description and Qualification:

Responsibilities:

  • Responsible for processing non-complex orders into relevant systems, supporting the order to bill portions of order fulfillment.
  • Enhances customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality for noncomplex requests on low tier accounts (may include implementation of Service Level Agreement).
  • Owns order fulfillment for non-complex activities, meeting requirements in an accurate and timely manner, whilst ensuring that the company's goals and objectives are met.
  • Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy

Qualifications:

  • Candidate must possess at least a Bachelor’s/College degree in Commerce or Accounting.
  • 1-2 years of relevant work experience
  • Good data interpretation skills
  • Good working knowledge of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage
  • Has great focus for accuracy, completeness and value-add for assigned tasks which leads to providing an excellent customer experience
  • Should be willing to work in mid or night shift schedule.