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Order Management Specialist

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Client Overview:

Our client is one of the world’s largest providers of financial markets data and infrastructure.

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Job Description and Qualification:


  • Responsible for processing non-complex orders into relevant systems, supporting the order to bill portions of order fulfillment.
  • Enhances customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality for noncomplex requests on low tier accounts (may include implementation of Service Level Agreement).
  • Owns order fulfillment for non-complex activities, meeting requirements in an accurate and timely manner, whilst ensuring that the company's goals and objectives are met.
  • Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy


  • Candidate must possess at least a Bachelor’s/College degree in Commerce or Accounting.
  • 1-2 years of relevant work experience
  • Good data interpretation skills
  • Good working knowledge of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage
  • Has great focus for accuracy, completeness and value-add for assigned tasks which leads to providing an excellent customer experience
  • Should be willing to work in mid or night shift schedule.