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Order Management Team Manager

Job Category:

Supply Chain

Job Level:

Managerial

Open Date:

08-Jan-2019

Location:

TAGUIG CITY

Close date:

28-Feb-2019

Client Overview:

A global leader in consulting, technology services and digital transformation, the company is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.

Job Description and Qualification:

General Responsibilities:

  • Direct supervisory responsibility of a team composed of 20 to 25 members and will be managing Associates, Senior Associates and Leads level
  • Responsible for Service Delivery in Order Management space (prior Order Management O2D experience of minimum 4+ years)
  • Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
  • Prior people management experience of 2 years
  • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals
  • Provide individual coaching feedback sessions, appraisal, training and mentoring talent to grow within organization & control attrition
  • Manage and drive staffing plans, quality initiatives, process change initiatives, projects
  • Proven ability to manage reporting and analysis
  • Proven track record of taking ownership and driving results
  • Ensure that all of the client responsibilities occur in accordance with SLA
  • Identify, document, and review opportunities for team improvement in processes
  • Requires identifying and assessing complex problems for area of responsibility. Creates solutions in situations in which analysis requires an in-depth evaluation of variable factors.

Qualifications:

  • Candidate must possess at least a Bachelor's/College Degree , any field.
  • At least 4 year(s) of working experience in the related field is required for this position.
  • Preferably Assistant Manager / Managers specializing in Logistics/Supply Chain or equivalent.
  • Full-Time position(s) available.