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Order Processing Specialist II - (Night-Shift) Mandaluyong

Job Category:

Administration / Corporate Services

Job Level:

Entry Level

Open Date:

02-Dec-2019

Location:

CITY OF MANDALUYONG

Close date:

31-Jan-2020

Client Overview:

Our client is an American, Ohio-based, provider of equipment and services for data centers. Formerly known as a partner of Emerson Network Power business.

Client Industry:

CONSUMER ELECTRONICS

Job Description and Qualification:

Job Summary:
  • Processes all single-phase UPS orders from region assignment within the required turnaround time of not exceeding 24 hours. 
  • Processes Special Order Requirements such as DP Manual Entry orders and Transfer Orders
  • Reviews Project Registration Details in Partner Portal and release the order for processing
  • Processes after-invoice adjustments in a prompt manner to avoid unnecessary credit hold to customers.
  • Processes Return Good Authorization in a prompt manner to avoid unnecessary credit hold to customers.
  • Identifies customer needs through communication and probing.
  • Creates solutions to customer problems. Provide sound recommendations to their queries. It provides resolution the first time.
  • Assists customers in handling, servicing, follow-up, communication, and closure of issues.

Qualifications:
  • 2-year experience in Customer Service 1-year experience in Order Management
  • 1-year experience in Back Office Support Specific Knowledge/Ability
  • Bachelor’s Degree of any 4-year course.  
  • Knowledge in MS Application.
  • Must be amenable to work on a night-shift (9 pm-6 am)

Salary:

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