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Patient Service Representative

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Overview:

Multinational investor-owned healthcare services company based in Dallas, Texas, United States. 

Client Industry:


Job Description and Qualification:


  • Responsible for creating a positive patient experience by accurately and efficiently handling the day to day operations relating to a patient’s anticipated appointment.
  • May be assigned to either the financial clearance function or the scheduling function and is expected to maintain positive customer service at all times.
  • Collect and verify required patient demographic and financial data elements and creating a complete pre-registered account for a scheduled visit
  • Completes the pre-certification process by obtaining authorization from insurer and/or healthcare facility, verify patient insurance and confirm benefits eligibility
  • Assist other team members where necessary
  • Adheres to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties
  • Responsible for accurate and timely scheduling for outpatient appointments
  • Provide callers with information related to their appointments (i.e., prep information for test, directions, cancelling/rescheduling of tests, order management etc.) and any other question the callers might ask.


  • Candidate must possess at least a High school Diploma but should have at least 1-2 years of customer service experience preferably handling healthcare account.
  • Ability to work in a production driven call-center environment
  • Familiarity with working with dual computer monitors (may be required to use dual monitors)
  • Must have basic typing ability
  • Must have working knowledge of Windows based computer environment
  • Must be able to multi task in a high-volume center
  • Strong written and verbal communication skills
  • Willing to work in a night shift schedule