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Patient Service Representatives II - BGC

Job Category:

BPO / KPO / Shared Services

Job Level:

Professional

Open Date:

12-Mar-2020

Location:

TAGUIG CITY

Close date:

11-Apr-2020

Client Industry:

SHARED SERVICES

Job Description and Qualification:

Duties & Responsibilities:

Scheduling:  Responsible for timely scheduling, provide callers with important information related to their appointment (i.e. Prep information for test, directions, order management etc.)

Financial Clearance: up to and including verifying patient demographic, insurance information and securing payment of patients financial liability/performing collection efforts

If assigned to Order Management:  verifies order is complete and matches scheduled procedure. Includes indexing and exporting physicians’ orders to correct account number.

Collect and verify required patient demographic and financial data elements, including determining a patient’s financial responsibility and securing pre-payment for future services/performing collection efforts

Create a complete pre-registration account for an upcoming inpatient/surgical admission

Completes all pre-certification requirements by obtaining authorization from insurer and/or healthcare facility

Qualifications:

Telephone/call center, pre-registration, and/or scheduling experience preferred with 2-3 years of customer experience (preferably handling a healthcare account)

Graduate of BS Nursing or any related course

Working knowledge of and basic skills with computers

Willing to work on a Night Shift schedule


Salary:

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