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Payment & Research Supervisor

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Job Description and Qualification:

Supervises and leads the day-today activities of of cash posting staff; both onsite and telecommuters, Hires, trains, schedules, monitors staff including the performance evaluation process. Effectively maintains a work environment which stimulates and motivates the growth of subordinates.

  • Oversees the day-to-day activities of subordinates including, but not limited to, monitoring daily production, scheduling, time and attendance, appropriate coverage.
  • Reviews and responds to email and phone messages from the facility, staff, and management. Completes accounts referred to supervisory unit by staff or management on a daily basis. 
  • Trains, develops , motivates, and assists subordinates in reaching new levels of skills, knowledge and attitude
  • Creates reports such as staff memos, meeting agendas, quick reference materials and month end reports. Daily/weekly/monthly meetings with staff as needed.
  • Establishes performance objectives and evaluation criteria for monthly incentives
  • Performs quality review of staff work efforts at the account level
  • Review and approve reconciliations, postings, clearing of unidentified accounts.
  • Monitor and ensure credit card refunds and charity adjustments are posted with the service level agreement.
  • Bachelors degree graduate
  • At least 5 years experience in cash/payment posting, adjustments, accounts receivable, billing and collections.
  • Has 2 years experience in handling people
  • Has experience working in BPO/Shared Services, Healthcare or multinational environment
  • Intermediate Microsoft Office (Word, Excel)
  • Intermediate understanding of business service functions including billing, collections, insurance, and appeals
  • Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
  • Ability to work in fast pace environment
  • Willing to work in night shift
  • Willing to work onsite