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Payment and Research Representative - Taguig

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:




Close date:


Client Industry:


Job Description and Qualification:


Responsible for performing the payment application functions within the Reimbursement and Cash Management team.


Include the following. Others may be assigned.

  • Research and clear Unapplied Accounts using established Identification function/process. Ability to interpret remit language and understand payor behavior.
  • Review/Research all payment related issues via email or work desk 
  • Post payor deposits, payment corrections, payment transfers, inter-facility transfers, CAP payments, payroll deductions
  • Reconciles bank and special accounts which may include: research, payment transfer or payment refund.
  • Call insurance companies for required EOB and/or missing information to post payments
  • Open tickets with business partners as deemed necessary using established Identification function/process for timely resolution of worked accounts
  • Communicate with Reconcilliation reps as required, to resolve variances/unidentified
  • Identify and reconcile owner to owner refunds; track and log refund transactions between owners
  • Work Special Projects to completion
  • Assist Payment & Research Rep 1’s in resolving unidentified accounts including Forward Balance for all facilities and maintain aging inventory within 90 days. Provide education to Rep 1’s on the impact of aging to overall AR.
  • Run queries to pull account details and monitor postings / transfers

  • Computer skills: MS Word and Outlook; knowledge of patient accounting systems a plus

  • Intermediate knowledge of Excel to include the ability to manipulate queries

  • Good interpersonal skills

  • Strong customer service attitude and ability to work independently as well as in a team

  • Well organized with time management skills and attentive to detail

  • Must have good math, analytical and problem solving skills

  • Data entry and 10-key by touch

  • Critical thinking and analytical skills

  • Ability to multi-task and work in a fast pace environment with a great sense of urgency

  • Flexibility to work long hours as required – including weekends/evenings

  • Ability to adapt to change easily

  • Committed to the position/career pathing (1+ years)

  • Understanding of the bank/accounting reconciliation process and variance tracking/clearance -

  • Ability to communicate effectively with all levels of Leadership

  • High school diploma or equivalent

  • 2-3 years of related experience; payment posting a plus

  • Must be willing to work on a Night Shift