Skip to content

Payments and Research Representative

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Job Description and Qualification: 

Responsible for performing the payment application functions within the Reimbursement and Cash Management team. 

Duties and Responsibilities: 


  • Research and clear Unapplied Accounts using established Identification function/process. Ability to interpret remit language and understand payor behavior. 
  • Review/Research all payment related issues via email or work desk 
  • Post payor deposits, payment corrections, payment transfers, inter-facility transfers, CAP payments, payroll deductions 
  • Reconciles bank and special accounts which may include: research, payment transfer or payment refund. 
  • Call insurance companies for required EOB and/or missing information to post payments 



  • Computer skills: MS Word and Outlook; knowledge of patient accounting systems a plus 
  • Intermediate knowledge of Excel to include the ability to manipulate queries 
  • Well organized with time management skills and attentive to detail 
  • Must have good math, analytical and problem solving skills 
  • Data entry and 10-key by touch 
  • Critical thinking and analytical skills 
  • Ability to multi-task and work in a fast pace environment with a great sense of urgency 
  • Flexibility to work long hours as required – including weekends/evenings 
  • Ability to adapt to change easily 
  • Understanding of the bank/accounting reconciliation process and variance tracking/clearance - 
  • Must be willing to work on a night shift