Skip to content

Performance Analytics Senior Manager

Job Category:


Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

  • Manage performance metric identification, selection, collection, analysis, and reporting to relevant stakeholders to ensure the attainment of Life Operations’ business objectives.
  • Establish the governance and methodology for operational performance management across Life Operations.
  • Partner with LO Unit Heads and the Performance Management Units of each function to drive the effective implementation of performance analytics in the Organization.
  • Oversee the alignment of all functional Unit’s performance metrics, KPIs, and service level agreements (SLA) with Life Operations’ transformation strategies and business objectives.
  • Conduct root cause analysis to determine drivers of performance gaps and identify process improvement opportunities.
  • Collaborate with Functional Units, Process Excellence, and Corporate Project Management in the implementation of process improvement initiatives.
  • Manage the analysis of the effectiveness of implemented strategic and tactical projects based on the impact on performance metrics.
  • Lead the competency development initiatives of Life Operations in relation to operational performance management and analytics.
  • Administer the tracking and resolution of Issues as well as the effective identification and mitigation of Risks. 
  • Drive the resolution and delivery of the Unit’s support requirements from partners across and outside the Life Operations organization.
  • Build a customer-oriented and highly engaged team of Operational Performance Analysts with a strong bias for action and results.
  • Implement people management policies, programs and procedures for the work unit, including core people processes relating to training, performance management, professional development and employee engagement


PHP 1M – 1.9M