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Platform Administration

Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Overview:

About our client

Discover amazing career opportunities with a company that is all about helping people achieve their dreams and aspirations!


Our client is a leading insurance and wealth and asset management group with global headquarters in Canada, operating regionally in Asia and the United States that 35,000 employees across the globe. It’s global shared service centre in Quezon City and Lapu – Lapu City provides administrative, finance, investments, analytics, professional services, support, contact centre and information technology services to companies around the world and puts the customers at the forefront.


The company aims to attract, develop and retain a diverse workforce and to foster an inclusive work environment that embraces the strength of cultures and individuals. 

Client Industry:


Job Description and Qualification:

Job Responsibilities:

Support Platform Middleware team in daily tasks:
  • Participate in platform upgrades/patching.
  • Maintain and update Platform Support documentation as needed.
  • Follow established change management procedures.
  • Be available to work off-hours and extended shifts if required.
  • Provide On-Call support as part of On-Call rotation within the Platform Support team.
  • Proactive ownership of incidents-issues until resolution
  • Logging and tracking identified system problems through resolution.
  • Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as database applications are developed.
  • Ability to effectively communicate, cooperate, and collaborate; ability to lead
  • Building effective working relationships with internal and external resources, technology vendors and outsourcing service providers
  • Interfaces with IS groups, strategic vendor partners, and other Business Units, peers, IS Managers, Directors, and AVPs.
  • Application Enhancement and Automation
  • Optimize processes and lead process improvement
  • Provide tier 2 support of platforms and processes
  • Participate in and/or lead improvement projects, implementations, and upgrades to information delivery tools and analysis tools.
  • Promotion/Migration of Codes and Packages
  • Participate in Annual Disaster Recovery
Key Accountabilities: 
  • Provide User Support Services:
    • Create and track user requests via JIRA
    • Update existing JIRA tickets
    • Keep JIRA Dashboard updated
    • Produce weekly status updates
    • Provide Consulting services
    • Analyze business enhancement request
    • Work with vendor on work estimates
  • Provide Reports on demand:
    • Access audit reports
    • Groups audit reports
  • Optimize processes and lead process improvement
    • Process Automation                                                                                                                                
Skills and Competencies:

  • Candidate must have at least 2 years’ tenure in IT Role
  • Candidate must pass or exceed the current role’s expectations and meet ALL performance metrics
  • Must not have any attendance issues and has not received any disciplinary actions
  • College/University graduate (Computer Science or related discipline is preferred) or with previous related work experience
Technical Skills:
  • 2 or more years’ progressive experience in a large, multinational organization, experience within financial services, or insurance industry preferred
  • 2 or more years’ specific hands-on experience in the administration of and/or of a web crawling or web site content management technology platform
  • Broad knowledge of other related technical disciplines: web site maintenance, web site management, web crawling, etc.
  • Must have background with Javascript or Adobe Experience Manager

Other Details:

  • Shifting/Rotation (6 AM, 3 PM, and 9 PM MLA)
  • On-call Support during weekends