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Platform Reliability Engineer

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Overview:

About our client

Discover amazing career opportunities with a company that is all about helping people achieve their dreams and aspirations!


Our client is a leading insurance and wealth and asset management group with global headquarters in Canada, operating regionally in Asia and the United States that 35,000 employees across the globe. It’s global shared service centre in Quezon City and Lapu – Lapu City provides administrative, finance, investments, analytics, professional services, support, contact centre and information technology services to companies around the world and puts the customers at the forefront.


The company aims to attract, develop and retain a diverse workforce and to foster an inclusive work environment that embraces the strength of cultures and individuals. 

Client Industry:


Job Description and Qualification:

Platform Reliability Engineer

Platform Reliability Engineer is responsible for maintaining, enhancing our Azure Kubernetes Services, Azure App Service, PaaS, CI/CD pipeline, platform operational procedures, and accountable for platform process efficiencies. Act as domain specialist on platform for internal clients and teams within the organization. Assist with critical metric development, and assist in driving the implementation of standard methodologies. Identify and escalate issues around platform management, compliance, and security patterns.

Assist in optimizing application and platform performance and in turn improving business value of the platform. Assist in planning platform evolutions, including upgrades and feature improvements by working in collaboration with internal partners and vendors.

Ownership of customer issues from inception to resolution. Assist in investigation and resolution of all client, product/platform issues in a multi-vendor environment. Handle multiple cases involving a variety of technologies, protocols, and equipment. Responsible for consistent delivery of product services on a 24*7 basis within well-defined Service Level Agreement.

  • Platform engineer will work with Platform Services on Azure Kubernetes Services, Azure PaaS, CI/CD pipeline. Proactively assist in the management of platform operations and configuration
  • Work with AKS cluster operations including upgrade and patching
  • Work with Development team to onboard applications into AKS cluster
  • Create new and maintain existing CI/CD pipelines
  • Work with Infrastructure as Code terraform templates
  • Develop and refactor Kubernetes manifests and helm charts
  • Third party solutions deployment
  • Collaborate with key partners, other IS groups, operational support teams and vendors
  • University degree (Computer Science or related subject area preferred) or equivalent experience.
  • 2 or more years specific hands-on experience in the support and administration of AKS/IAAS/ASE/PAAS/CICD pipeline eco-system, in-depth understanding of constraints of various Azure Services.
  • Background working in a large, multinational organization, and experience within financial services or insurance industry preferred.
  • Experience working with Agile methodologies
  • Broad knowledge of other related technical disciplines: Linux OS, middleware, database, load balancing, capacity, and performance management, etc.
  • Ability to learn new technologies and keep up to date on the vendor landscape; ability to quickly comprehend the functions, capabilities, and impact of new technologies.
  • Good interpersonal skills, and a team player.
  • Good communication (written and verbal) and presentation skills.
  • Strong planning and organizational skills.
Schedule: night shift (possible shifting)