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Platform Technical Analyst

Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Overview:

Top global insurance firm

Client Industry:


Job Description and Qualification:

Job Summary:

  • Responsible for seamless functioning of technology and applications for the benefit of internal and eternal users
  • Assists with resolution of issues surfaced by support analysts
  • Resolves technical issues and record transactions via ticketing system
  • Promotes and escalate persistent issues to engineers and architects
  • Enables use of platform components through configuration, scripting, and provisioning, designs materials and processes to educated users
  • Demonstrates business acumen, ability to relate activities to Manulife business model
  • Strong knowledge of object and data models; understanding of fields and attributes


Key Accountabilities:

  • Maintains catalogue of scripts and solutions
  • Monitors usage, load, and LSA to proactively design solutions
  • Advises on complex technical issues involving configuring, provisioning, and maintaining platform
  • Mentors support analysts
  • Attends advanced training sessions and is certified on multiple domains of expertise


  • Bachelor’s degree from University or equivalent
  • 3-5 years of Experience as a Developer
  • 3-5 years as Admin of ETL or BI Platform
  • Strong verbal and written communication skills in English
  • Proven ability to work independently and proactive decision making
  • Experience to supervise critical initiatives and team assignments
  • Expert knowledge of Informatica or similar platform or JIRA