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Pre-boarding Team Lead

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Overview:

Multinational investor-owned healthcare services company based in Dallas, Texas, United States. 

Client Industry:


Job Description and Qualification:


  • Manage a team of Pre-boarding Partners and oversees administrative pre-boarding activities for newly hired employees.
  • Create a strategy for the Pre-boarding Team in partnership with the HR Vice President and US Leadership
  • Create and implement strategies for the pre-boarding activities. Supervise and enhance the strategies, plans, and policies supporting the Pre-boarding function
  • Schedule new hire drug screens and physicals, as needed
  • Assist with offer letters and Personnel Change Notices
  • Follow-up, collect and clear pending backgrounds
  • Follow-up, collect and clear pending drug screens and physicals
  • Navigate the employees through the pre-boarding process
  • Maintain accuracy of employee onboarding information (e.g. submission of forms, required trainings)
  • Serve as escalation point for employees to resolve any inquiries or identified issues during the onboarding process
  • Act as a liaison between employees and the company to ensure all new hire requirements are met
  • Verify credentials based on organization job description
  • Launch new hire paper work
  • Maintain hospital orientation rosters


  • Experience in multiple areas of HR, expertise in Recruiting processes
  • Experience in working in a shared service organization preferred
  • Knowledge of HRIS and ATS systems
  • Relationship management experience with high attention to best in class customer service
  • Strong problem-solving, strong written and verbal communication skills (English language)
  • Ability to interact with all levels of management
  • Ability to multi-task large volume on a daily basis
  • Strong organizational skills and attention to detail
  • Experience in using HR systems preferred, MS Excel, Word, PowerPoint, Recruiting Systems