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Process Analyst

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Job Description and Qualification:

Overall Function
  • This role will actively support Process Manager(s) for design and documentation of  processes and procedures (where required) emanating from projects and change management. These processes and/or procedures are to be designed within the context of our over-arching Process Architecture Framework and they should provide an optimum customer experience.
  • As this role is integral to the design and maintenance of end-to-end processes, it requires a sound knowledge of how the underlying architectural components integrate and align with existing processes and procedures
  • It also requires very strong conceptual, analytical, facilitation, and conflict resolution skills, within an agile/scrum environment.
  • Establishing and monitoring effective relationships with business stakeholders is critical to ensure the successful delivery of the business outcomes.
  • Compliance - Adhere to all  policies and complete all mandatory training requirements. Maintain an open and transparent culture by reporting all incidents

Special Skills
  • Sound knowledge of process architecture, linkage between process, systems, roles and products
  • High proficiency in Word, Excel, PowerPoint, Outlook, ARIS
  • Minimum of 3 years experience in process design / process analysis
  • Solid understanding of process and procedure design best practices
  • Well-developed Conceptual and Analytical skills
  • Team building, negotiation and conflict resolution skills
  • Flexibility – ability to adapt to changes and ad hoc issues
  • Prioritisation – ability to prioritise projects and daily tasks
  • Interpretation & analytical skills to translate business policies for the wider
  • Excellent communication skills – written and verbal
  • Able to identify and implement creative solutions
  • Relationship building and making communicative recommendations
  • Customer focus – this role involves consideration of the best possible solution for both internal and external clients