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Process Engineering and Automation Manager

Job Category:

General Management

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Job Description and Qualification:

We're in need of a Process Engineer and Automation Manager in Upper McKinley, Taguig City.

Generate ideas from multiple sources and mobilizes around these ideas to quantify their value, implement the improvements that add the most value to the business through both technology and process re-engineering
Owns  the operationalization of new features/ functions to ensure new client-facing solutions scale & deliver first time right every time
Governs the process from ideation through to implementation and control ensuring project progress is appropriately managed with benefits realized and signed off by the business
Manages major projects across customer operations in a way that adds rigor and transparency
Recognizes and rewards best in class examples of driving the continuous improvement culture from our peers within Customer Operations COE’s Leverages six sigma/lean capability
Acts as a champion across Customer Operations to drive continuous improvement
Works in collaboration with Project Management and Governance Ensures a close partnership with Performance Excellence capabilities around data exchange and KPI measurements
Engages cross-functionally with Technology on information exchange, requirement planning

Additional Job Description
Personal attributes
Excellent communication (oral and written)
Excellent presentation skills (both preparation and delivery)
Excellent interpersonal skills
Can do attitude; willingness and eagerness to learn, and drive to get things done
Ability to plan and work to tight deadlines in a fast-paced environment
Ability and willingness to take direction at short notice;
Ability to assimilate complex / unstructured details and formulate recommendations simply and effectively with a different audience
Resilient and resourceful
Values collaboration as part of a team but can operate independently
Demonstrates both creative thinkings as well as rational/logical thinking

Essential Skills and Qualifications:
Degree educated
Process optimization experience (can have been informal as part of wider roles and responsibilities, but must be demonstrable if so)
Certified as a Lean / Six Sigma black with practical experience in large scale Lean Management along with practical experience in coaching, facilitation, Lean deployments and Lean projects

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