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Process Excellence Head

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Job Description and Qualification:

Key Responsibilities:

  • Manage performance metric identification, selection, collection, analysis, and reporting to relevant stakeholders to ensure the attainment of the Unit's business objectives
  • Conduct root cause analysis to determine drivers of performance gaps and identify process improvement opportunities
  • Lead the design, execution, monitoring, and control of tactical as well as strategic projects to attain defined objectives (time, cost, and quality) and support the realization of committed benefits
  • Develop and implement change management activities to ensure employee engagement and the attainment of operations transformation objective
  • Control the timely completion and compliance of system requests (SR), user-developed applications (UDA), test plans, and UATs
  • Build a customer-oriented and highly engaged team of Operational Performance Analysts, Quality Practitioners, and Project Managers with a strong bias for action and results
  • To be successful in this role, you must possess strong track record in change management or operational excellence preferably outside of insurance space.

Key Requirements:

  •  Thought leadership in operation transformation not limited to process improvements
  • Six sigma belt preferred
  • Experience in management and managing key stakeholders across the region