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Process Improvement Manager (Black Belt Six Sigma) - Manila

Job Category:

General Management

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:


Responsible for analysis, development and ongoing improvements to business practices, processes, procedures and tools. Reviews, analyzes, and evaluates user needs. Develops specific business processes and facilitates implementation.


  • Lead Organization wide Strategic initiatives independently
  • Drive cross functional business initiative/ projects
  • Facilitate implementation of measurement indicators at various levels based on client expectations and providing meaningful analysis
  • Interact with leadership and peers to drive and influence improvement objective and create a Continuous Improvement roadmap
  • Collaborate with Global Business partners and the Business Excellence CoE members
  • Drive change management through stakeholder management and influence business improvement objectives for the vertical
  • Responsible for leading process improvement projects, focusing on process re-engineering, improving process quality, efficiency and resolution rate
  • Mentor Lean Six Sigma Yellow Belt /Green Belt/ Black Belt projects
  • Drive and plan Kaizen events in the organization
  • Coach and mentor process improvement consultants supporting the Operations team


  • University degree with 3 -5 years’ experience on business process improvement, 1-3 years quality improvement experience from the call center industry
  • Must have strong background of BPO or contact center industry
  • Strong customer orientation and able to collaborate effectively across the organization
  • Excellent oral and written communication skills
  • Six Sigma Black Belt Certified
  • Ability to work under pressure with good discipline, organization and time management skills


PHP 1M – 1.9M