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Process Improvement - Restaurant Systems Manager

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Client Overview:

This is to be DIRECTLY HIRED by the LEADING FAST FOOD COMPANY in the country, the Philippines’ largest Food Service business and is continuously expanding its presence in foreign countries. It has grown brands that bring delightful dining experience to its customers worldwide, “Spreading the joy of eating to everyone.”

Client Industry:


Job Description and Qualification:


The Restaurant Systems Manager (RS MANAGER) is responsible for the integration and formulation of processes that delivers effective systems resulting in significant business improvement, work efficiency and guest satisfaction. He/She provides innovative solutions by adapting technology and proper documentation of standards to achieve higher level of systems excellence and store efficiency.
The position also requires strong partnership with cross-functional group, strong communication and influence skills in driving projects and achieves its business objectives.


  • Develops continuous improvement programs of existing systems, tools & processes by constant store visits/contextual interviews, systems data validation, feedback system and competitive check /analysis which will drive all down to operating cost improvement.
  •  Effectively manages key projects by following project management processes from exploration to post-evaluation, be able to work with a team or work groups and demonstrate effective communication and integration skills for each of the project assignments.
  • Provides business case review and situational crisis through problem-solution analysis, fact finding techniques and scenario planning that will drive structured business decision process.
  • Customizes systems that adheres to standards and procedures by identifying, planning and implementing key projects to improve quality, reduce cost, increase productivity and improve cycle time by reducing wasted time, etc. resulting in significant business improvement and guest satisfaction.
  • Conducts comprehensive project feasibility study on each of the business initiatives driven by RS organization. The feasibility should include key area such as: business objectives, solution alternatives, capitalization investment, cost & benefit analysis, threats/opportunities, scenario review, technical capabilities/feasibility, operations feasibility, marketing feasibility, and environment feasibility.
Restaurant (Store) Systems holds the responsibilities of customization and system design on the following area:
  • Store Management Systems – provides systems in Inventory Management, Production Planning Guide, Cash Control Procedures/Management, Store Performance Reporting System, Manpower (Labor) Management, 5S, Time & Attendance Guidelines
  • Store Operations – (outside the business as usual operation mode) Renovation Checklist and procedure, Audit (internal/external) Procedures, Customer Crisis Management, Legal compliance and response level guidelines (BIR, DOH, Licensing, Corp Audit)
  • Kitchen Systems –  Storage Area procedures, Manager’s Office Procedures, Back up operations, Cooking/Production Area, Dishwashing area, Crew Locker Room/Area, Hygiene and sanitation procedures, general safety procedures, equipment trouble shooting guide, equipment preventive maintenance program (includes Air (hot/cold) system, Water System)
  • Dining Systems – includes: POS (point of sales) capacity, cashier transaction procedures, customer service procedures, serving procedures, bussing procedure.
  • Product Systems – product preparation procedures & development, product analysis and development.
  • Restaurant supplies – includes: Tools & Utensils, Kitchen Wares, Cleaning & Sanitation supplies, Operating Supplies, project management and supplier management
  • Store Model Analysis – designs a financially feasible store model which includes standard list of: equipment, counter (POS), construction, T&U, Wares, manpower standard SPMH (Man hours list/requirements), store layout (workflow), storage area (remote or non-remote).
  • Data Parameters Analysis: effectively monitor data parameters such as: strike rate, product mix, seating capacity, dine-in interval, kitchen: dining space ratio, sales/sqm, sales/man hours, peak hourly sales, slack hourly sales, trade area assumptions, store traffic (headcount per transaction count), group size, sales contribution to dining/takeout/delivery.
  • Technology Innovation- includes: equipment research and development, equipment selection, supplier management, equipment life cycle program, cost effective equipment and design integration
Business Innovation & Solutions holds the responsibilities on the following services:
  • Knowledge Management- data management, standards keeping.
  • Business Processes- includes design and improvement of business processes external to the stores but related to its internal processes- that deals with the other departments.
  • Technology innovations- technology research includes equipment, processes, packaging, information etc.
  • Usability – design and development of integrating usability in the design of processes, systems, fixtures, and equipment.
Products, PMO and Productivity:
  • • New products- includes coordination of the RS activities needed for development of new products/products for improvement. Ensuring that products are launched as scheduled with all requirements submitted to all concerned.
  • • Project Management- tracking of projects status. Computing the impact of projects delays. Balance scorecards. Project life cycle.
  • • Productivity- development of productivity circle structure, ensuring the effectiveness of the process and coordination of approved projects to concerned parties.
Information Systems holds the responsibilities on the following area:
  • Store information systems – provide systems solution in the area of: sales reporting tools, store performance reporting tool, POS maximization
  • Application development – basic tool application that improve productivity. Example: QM reporting and monitoring
  • Technology solutions – innovative tools that reduce cost or improve productivity. Example : POS as PDA, employee productivity programs (net meeting, teleconference, web cast, web based training).
  • Usability – design and development of integrating usability in the design of systems
  • At least 5 years work experience in food service operations, QSR
  • At least 3 years people manager or project manager
  • Candidate must possess at least a Bachelor's/College Degree , Engineering (Industrial) or equivalent.
  • Required skill(s): process improvement, restaurant systems, kitchen systems, business innovation, project management, store management systems, store operations
  • Applicants must be willing to work in Ortigas,Pasig.
  • Preferably Assistant Manager / Managers specializing in Engineering - Industrial or equivalent.
  • Full-Time position(s) available.

Leadership Skills:
Team Leadership Influence (Teamwork/Teambuilding; Decision-Making, Managing Ambiguity, Visioning, Reward & Recognition)
o Successfully serves in team leadership roles and “follows” as appropriate
o Contributes to team goals & looks out for the interests of the larger group
o Effectively influences peers/subordinates/ superiors
o Makes data-based decisions and applies sound judgment
o Manages ambiguity appropriately and works to remove unnecessary ambiguity
o Sets and communicates personal/group vision
o Appropriately uses the reward and recognition policy

Communication (Written, Verbal, Listening, Presentation):
o Solid written and verbal communication
o Listens effectively
o Uses effective presentation skills

o Uses structured problem-solving methods successfully
o Effectively solves individual/group problems
o Assumes ownership for problems and ensures appropriate ownership
o Elevates issues appropriately