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Product Support Specialist

Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Industry:

TECHNOLOGY (IT & IT peripherals)

Job Description and Qualification:

Provide exemplary technical support and issue resolution primarily via e-mail
• Receive inbound calls\chats and facilitate web-based sessions using Microsoft Teams to assist customers in troubleshooting and resolving concerns regarding Indirect Tax products
• Communicate clearly and effectively with end users, team members, internal stakeholders and management to quickly resolve issues and ensure customer satisfaction
• Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution
• Follow the appropriate company policies and procedures to respond to routine customer issues
• Identify and solve complex issues using existing policies and procedures
• Use general professional or specialized knowledge to solve routine problems
• Good understanding of our Indirect Tax customers, their needs and priorities

About You

• Bachelor's degree in Business Administration, Information Systems or Computer Science 
• 2-3 years of progressively responsible experience in a technical support role 
• ERP application experience (Oracle EBS O2C\P2P or SAP ECC SD, FI, MM or Purchasing)
• Experience providing technical support for an enterprise class software application 
• Quick learner with strong research, problem solving, and troubleshooting skills with the ability to learn new technologies quickly
• Possess strong oral\written communication (English) skills with the ability to remain professional in all circumstances
• Working hours are 8AM-5PM Central US Time