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Relocation Advisor- BGC

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

20-Nov-2018

Location:

TAGUIG CITY

Close date:

01-Feb-2019

Job Description and Qualification:

Key Tasks:

· Acknowledge all internet enquiries within one (1) business hour.

· Ensure all customer information and commitments are accurately recorded.

· First option of customer response must be via telephone, email is a second option.

· Assess the size of the move to determine the appropriate sales path.

· Forward all information gathered to the relevant branch for immediate action.

· Ensure robust sales follow up process to convert the quotations into bookings.

· Weekly review of all leads/activities to identify trends and opportunities for improvement

· Ensure all leads are captured and managed via the company’s operating system/s.

· Provide excellent service levels to all customers through promotion of best practice, identification and execution of training plans.

· Meet regularly with team members to identify progress and areas for improvement.

· Ensure daily enquiries are managed efficiently and in accordance with set KPI’s.

· Ensure all customer commitments are strictly followed up and completed on time.


Qualifications:

· Business degree in Sales/Customer Service preferred

· Strong English communications skills

· Solid phone sales and customer service experience

· Excellent organizational, planning, and prioritization skills

· Strong analytical, problem solving, and negotiation skills

· Excellent interpersonal and communication skills

· Microsoft office savvy