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Relocations Consultant - BGC

Job Category:

BPO / KPO / Shared Services

Job Level:

Executive

Open Date:

24-Jan-2019

Location:

TAGUIG CITY

Close date:

23-Feb-2019

Client Overview:

The company provides transportation, relocation services, logistics and storage services from offices in nearly 60 countries. Services include international and domestic household goods shipments, global mobility, departure and destination services, fine arts transportation, records management, freight forwarding, third-party distribution, wine storage, and specialized logistics services.

Client Industry:

SHIPPING/FORWARDING/LOGISTICS

Job Description and Qualification:

Key Tasks

  • Immediately acknowledge all phone or email lead referrals from available channels e.g. Relocation Advisors, Branch Consultants, etc.
  • Ensure all customer information and commitments are accurately recorded.
  • First option of customer response must be via telephone, email is a second option.
  • Assess the size of the move to determine the appropriate sales path.
  • Effectively work with branch for quotation/service proposal creation.
  • Service Proposal is to be issued to the customer within 24 hours of initial enquiry, with a follow up call scheduled in the company’s operating system/s.
  • Ensure effective sales follow up process to convert the quotations into bookings.
  • When required liaise with branch operations to maximize resource utilization when discussing acceptance terms with the customer.
  • Weekly review of all leads/activities to identify trends and opportunities for improvement.
  • Ensure all opportunities are captured and managed via the company’s operating system/s e.g. Interact.
  • Provide excellent service levels to all customers through promotion of best practice, identification and execution of training plans.
  • Meet regularly with team members to identify pipeline progress and areas for improvement.
  • Ensure daily enquiries and opportunities are managed efficiently and in accordance with set KPI’s.
  • Ensure all customer commitments are strictly followed up and completed on time.

Qualifications

  • Sales and customer service background
  • Familiarity with CRM systems e.g. Dynamics
  • Excellent organizational, planning, and prioritization skills
  • Ability to work autonomously with effective time management
  • Strong analytical, problem solving, and negotiation skills
  • Excellent interpersonal and communication skills
  • Microsoft office savvy
  • 2+ years sales and customer services experience